Hertz revealed it was using one of the recognition units at Hartsfield-Jackson International Airport as part of its Fast Lane initiative to speed up service and improve security.
A U.K.-based industrial consulting firm is predicting that the car rental industry will more than double in size by decade's end and will be worth $230 billion U.S. by 2029.
Hertz is at the top of the car rental industry when it comes to airport-based customer service, thanks to enhanced technology and service.
Avis and Hertz, who are relatively more vulnerable to ride-sharers simply because of their smaller company sizes, offered what worked for them to improve their revenues.
We have stressed the need of having a strong online presence when it comes to customer service for years now. However, a recent event involving a rental car, and a plethora of spiders, demonstrates exactly how important it is to have someone behind the keyboard for your operation. What went down? Chris Tarantino rented a vehicle